About us

Terms and Conditions

a) Australian Professional Hosting provides internet web page hosting and related services. Australian Professional Hosting reserves the right to suspend or cancel a customer's access to any or all services provided by Australian Professional Hosting. Termination of an account is at the sole discretion of Australian Professional Hosting. Should Australian Professional Hosting have reason to believe an account is being used inappropriately or without due attention to the full contents of the Australian Professional Hosting terms and conditions, Australian Professional Hosting reserve the right to suspend or terminate an account without notice. 

b) All accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, personal ads and reseller packages specifically designed for this purpose.

c) Should a website be found to be monopolising the resources available Australian Professional Hosting reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Should this occur a client may be asked to move on to a dedicated server. 

d) All accounts are set up on a prepay basis. Although Australian Professional Hosting reserves the right to change prices of accounts, services or package contents and allowances at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.

The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

It is the policy of Australian Professional Hosting to suspend an account after 7 days of non-payment. 

e) Illegal Material, including copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation. Adult Material, including all pornography, erotic images, or otherwise lewd or obscene content are not permitted at any time.

Banned is the storage and/or distribution of pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

The designation of "unacceptable material" is left entirely to the discretion of Australian Professional Hosting.

f) No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email. Australian Professional Hosting cannot guarantee that a service will be provided until after any received cheques have been cleared.

g) Australian Professional Hosting reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of Membership. If a customer contravenes Australian Professional Hosting's terms of service a refund will not be issued in the event of a cancellation.

h) Customers may cancel their account at any time. A cancellation request must be emailed to accounts@australianprofessionalhosting.com.au not less than 7 days prior to the processing of the account. Should a cancellation request be received when the next payment is due in under 7 days, Australian Professional Hosting cannot guarantee cancellation before the above mentioned payment is claimed upon.

i) Australian Professional Hosting offers products in good faith and works to provide a useful and seamless service. It must however, be noted that the internet is not without fault and sometimes interruptions  or slowness of service can occur. 

Customer agrees that in order to maintain optimal performance for your website, it may be necessary from time to time to relocate a site to another Australian Professional Hosting server. When possible a minimum notice of 7 days will be given in such cases. In some cases a small configuration alteration may be necessary at a client's computer system so as to accommodate changes/upgrades to our systems (particularly email). Australian Professional Hosting reserves the right to request that a domain's hosting records be changed at any time. This action is intended to accommodate any changes to DNS records to a different name server (DNS). Should an alteration to a DNS record be required, Australian Professional Hosting is happy to do this on your behalf after having obtained written permission from the owner or authorised representative of a domain.

j) Customer agrees that it shall defend, indemnify, save and hold Australian Professional Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Australian Professional Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Australian Professional Hosting against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with a Australian Professional Hosting or other server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Australian Professional Hosting or other server.

Australian Professional Hosting will not be responsible for any damages your business may suffer. Australian Professional Hosting makes no warranties of any kind, expressed or implied for services we provide. Australian Professional Hosting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Australian Professional Hosting and its employees. 

k) Australian Professional Hosting maintains frequent backups of systems and servers. These backups are not designed for the replacement of individual lost files or sites. Australian Professional Hosting requests that customers of Australian Professional Hosting maintain a backup of their web presence on a hard drive or other means of data storage. Australian Professional Hosting reserve the right to request that a site be re-uploaded in the case of unforeseen circumstances.   

l) Australian Professional Hosting reserves the right to revise its policies at any time.

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